KPU Customer Service – start/stop utilities & telecom
Ketchikan Public Utilities (KPU) is the City-owned electric, water, sewer, garbage and telecom provider. One customer service office in the Plaza Mall handles new accounts, moves, bill questions and payments for both utilities and internet/phone: 2417 Tongass Ave, Suite 119D, Mon-Fri 8:30 am-5 pm, phone 907-225-1000, email cserv@ketchikan.gov. To start service fill out the online Residential Utilities Application (or the Commercial one). Electric is billed monthly by usage; city residents pay flat rates for water, sewer and garbage on the same bill; bills are delinquent after 25 days with a 5% late fee. Pay utilities by phone at 1-833-944-0037 or online.
Who it’s for
Residents/businesses in the KPU service area (City of Ketchikan and surrounding areas for electric/telecom)
This is what the program lists. Only the provider can say whether you qualify.
What’s the difference?
A service may have its own membership, shareholder or residency requirements. Check the wording on each service.
- Shareholder services
- Check the corporation’s requirements.
- Tribal programs
- Check the program’s enrollment requirements.
- Borough services
- Check the service’s residency requirements.
You can browse without telling us which apply to you.
What to bring isn’t listed. Check with the provider before you start.
Provider information
View official informationContinue to applicationOpen Add Name Form (co-responsible person) · PDFOpen Authorized Signer Form · PDFQuestions to ask
Who can get this, and what should I bring?
Which application or form fits my situation?
Opening a PDF does not submit it. Ask the provider how to return the completed form and confirm receipt.
After you contact them
Ask the provider how to confirm receipt and when to follow up. A response time is not listed here.